Privacy Policy

Last updated: January 2026

This Privacy Policy describes how Falafel House IL (Company No. 529516241), located at 15 HaCarmel Street, Tel Aviv-Yafo 6580501, Israel ("we", "us", "our"), processes personal data when you visit falafelhouseil.pro or contact us. We comply with the Israeli Privacy Protection Law, 5741-1981, and its regulations, and — where applicable — the EU General Data Protection Regulation (GDPR).

1. Data Controller

Falafel House IL
15 HaCarmel Street, Tel Aviv-Yafo 6580501, Israel
Email: order@falafelhouseil.pro
Phone: +972 3 555 1612

2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact data — name, email address, phone number (when you submit our contact form or email us)
• Communication data — content of messages, order details, and feedback you send us
• Technical data — IP address, browser type, device information, pages visited, and referral source
• Cookie data — preferences stored via cookies and local storage (see Section 6)

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to inquiries and processing order-ahead requests
• Providing customer support and improving our services
• Operating and securing our website
• Complying with legal obligations under Israeli law
• Analytics — only if you accept non-essential cookies (see Section 6)

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on:

• Consent — for non-essential cookies and optional marketing communications
• Contract — to fulfill orders and respond to your requests
• Legitimate interests — website security, fraud prevention, and service improvement
• Legal obligation — compliance with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share data with:

• Hosting and infrastructure providers that operate our website
• Email and communication service providers
• Analytics providers (only with your cookie consent)
• Authorities when required by Israeli law or valid legal process

All processors are bound by data processing agreements and appropriate safeguards.

6. Cookies & Local Storage

Our website uses cookies and browser local storage:

• Essential — required for basic site functionality and security
• Preference — stores your cookie consent choice (fh-cookie in localStorage)
• Analytics — optional; loaded only if you click "Accept" on our cookie banner

You can manage cookies through your browser settings. Declining non-essential cookies will not prevent you from using the site.

7. Data Retention

We retain contact form submissions and correspondence for up to 24 months unless a longer period is required by law or needed to resolve a dispute. Technical logs are retained for up to 12 months. Cookie consent preferences are stored until you clear your browser data.

8. Your Rights

Under Israeli Privacy Protection Law and GDPR (where applicable), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Withdraw consent at any time (without affecting prior lawful processing)
• Data portability (GDPR)
• Lodge a complaint with the Israeli Privacy Protection Authority or your local EU supervisory authority

To exercise your rights, contact us at order@falafelhouseil.pro. We will respond within 30 days.

9. International Transfers

If personal data is transferred outside Israel or the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in accordance with applicable law.

10. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance of the revised policy.

13. Contact

For privacy-related questions or requests:

Falafel House IL — Privacy
15 HaCarmel Street, Tel Aviv-Yafo 6580501, Israel
order@falafelhouseil.pro
+972 3 555 1612